Salesforce Administrator interview questions

A Salesforce Administrator is responsible for managing and customizing an organization's Salesforce instance, ensuring it meets the needs of the business and its users.

User access is managed by creating user profiles and permission sets to control what data and features users can access within Salesforce.

A role determines a user's level of access within the organization's hierarchy for record visibility, while a profile defines a user's permissions and access to objects, fields, and tabs.

A workflow rule is a set of automated actions that triggers when specific criteria are met, such as sending email alerts, updating records, or creating tasks.

Data integrity can be ensured by using validation rules, ensuring data quality through regular audits, and maintaining clean and duplicate-free data by utilizing Salesforce's duplicate management tools.

Common reports and dashboards include sales pipeline reports, customer service metrics, lead conversion rates, and sales performance dashboards.

Data backup in Salesforce can be managed using Salesforce's built-in data export tools or third-party solutions. Recovery is possible through Salesforce support or tools that allow importing data back into Salesforce.

Change sets are used to deploy customizations from one Salesforce environment to another, such as from a sandbox to a production environment, ensuring that the changes are consistent across environments.

Staying updated involves participating in Salesforce's Trailhead training, joining Salesforce community groups, attending webinars, and reviewing release notes for upcoming features.

Strategies include providing comprehensive training to users, creating informative and customized dashboards, regularly updating stakeholders on best practices, and gathering feedback for improvements.